Pure Bliss Cleaners LLC - Frequently Asked Questions (FAQs)

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1. What types of cleaning services do you provide?

We offer a wide range of services, including:

• Residential Cleaning

• Commercial Cleaning

• Deep Cleaning

• Construction Cleaning

• RV Cleaning Services

• Move-In/Move-Out Cleaning

• Turn-Over Cleaning

• Laundry Service

• Recycling & Trash Removal

• Customizable Cleaning Plans

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Whether you need a one-time deep clean, regular maintenance, or help with laundry, we’ve got you covered!

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2. What days are you closed?

We are closed on major holidays, including:

• New Year’s Day

• Mother’s Day

• Memorial Day

• Father’s Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Eve

• Christmas Day

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3. What products and equipment do you use for cleaning?
we use top-of-the-line equipment, including a hospital-grade vacuum for superior dust and allergen removal, and the latest high-quality cleaning tools to guarantee an immaculate finish. In addition, we use professional-grade cleaning products that are designed to deliver the best results. Our products offer powerful cleaning and sanitization, ensuring every surface is left spotless and blissful.

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4. How long have you been in business?

Pure Bliss Cleaners has been proudly serving Lake Leelanau and surrounding areas since 2023.

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5. What areas do you serve?

We proudly provide cleaning services throughout Lake Leelanau and Beyond! If you're unsure whether we cover your area, feel free to reach out or check out our 'Servicing Page'.

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7. How do I know I can trust my cleaning technician?

All of our employees undergo thorough background checks and training before joining the Pure Bliss Cleaners team. Your peace of mind is our priority!

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8. Are you licensed and insured?

Yes, we are fully licensed and insured, ensuring peace of mind for our clients. You can trust that your property is in safe hands with Pure Bliss Cleaners.

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9. Do you provide cleaning or damage reports?

Yes, for certain services like vacation rentals or commercial spaces, we provide cleaning reports to keep you informed of the property's condition. If any damage is discovered during the cleaning process, we promptly send damage reports complete with photos and a detailed description.

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10. What types of payments do you accept?

We accept cash, check, Zelle, Venmo, Apple Pay, Cashapp, PayPal and all major credit cards for your convenience.

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11. Does the customer need to sign a contract?

We don’t lock you into long-term contracts. You can book our services as needed, with no strings attached!

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12. When is payment due?

Payment is required at the end of service. You can pay via cash, check, credit card, etc upon completion.

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13. What is your pet policy?

We love pets! Your furry friends are welcome to stay home while we clean. However, if our team feels uncomfortable around your pet, we may ask you to secure them in a separate area for everyone’s safety. If additional cleaning is required due to pet-related messes (fur, accidents, etc.), an extra cleaning fee may apply.

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14. Can I skip or cancel services?

Yes, if you need to skip or cancel a cleaning, please provide at least 24 hours’ notice to avoid any fees. You can contact us by email or phone to reschedule.

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15. Can I request extra tasks?

Absolutely! If you have additional tasks not covered by our standard checklist, contact us before your scheduled cleaning and we’ll do our best to accommodate them. Extra services may affect pricing.

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16. Are tips accepted?

Tips are not expected, but always appreciated! Feel free to leave cash or add it to your invoice payment.

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17. Do you recommend a yearly spring cleaning?

While not required, we highly recommend scheduling an annual deep spring clean to refresh your home and tackle areas that might not get as much attention throughout the year.

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18. How can I earn discount cleanings?​

We offer an amazing Loyalty Program where you can earn points and discounts for various actions, such as:

• Referring a friend: Earn points when you referral a friend and they book any cleaning service.

• Leaving reviews on Facebook, Yelp, Google, or NextDoor.

• Booking sessions: The more you book, the more points you accumulate!

• Review Bonus: Leave us a review on Facebook, Yelp, Google, or NextDoor and receive $5 off for each review.

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Check out our 'Pure Loyalty' page for more Info! Additionally, first-time clients receive 20% off their first cleaning. It’s our way of welcoming you to Pure Bliss Cleaners LLC!

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19. Will I get reminders about my appointment?

Yes! Our scheduling system will automatically send you a reminder the day before your service when you book through our website, including an estimated arrival time!

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20. How do I book a cleaning appointment?

Booking with us is easy! You can schedule your cleaning by:

• Messaging us at 231-409-8694 or pureblisscleanersllc@gmail.com

• Using our Online Booking System available 24/7

• Submitting a 'Quote Form'

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21. What is your cancellation policy?

We understand that things come up! If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid any fees.

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Get your home spotless with Pure Bliss Cleaners! Offering Lake Leelanau residential cleaning, powerful cleaning products, and fully insured services. Book your trusted local cleaning service today!​