Get in touch: pureblisscleanersllc@gmail.com
Terms and Conditions for Pure Bliss Cleaners LLC
Last updated: 10-7-2024
1. Introduction
These Terms and Conditions ("Terms") govern the use of Pure Bliss Cleaners LLC’s cleaning services. By booking or using our services, you agree to these Terms.
2. Services
Pure Bliss Cleaners LLC provides professional residential and commercial cleaning services. Services offered will be agreed upon during the booking process. Additional tasks requested or provided during the cleaning that are not part of the original agreement will be treated as extra services and charged accordingly (see Section 4).
3. Booking and Cancellations
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Notice Requirement:
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To cancel or reschedule a cleaning appointment without incurring a fee, you must provide at least 24 hours' notice.
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Cancellations within 24 hours of the scheduled service may result in a 50% cancellation fee.
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Accurate Information:
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Clients must provide accurate details regarding the size of the property, specific cleaning requirements, and contact information during booking.
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Failure to provide accurate information may result in additional charges or the cancellation of services.
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4. Additional Tasks and Charges
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Pre-Agreed Scope of Work:
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Cleaning tasks will be limited to those specified during the booking process.
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Extra Services:
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Any additional tasks requested or provided during the cleaning service that were not previously agreed upon will be treated as extra services and charged accordingly.
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Examples of extra services include, but are not limited to:
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Interior appliance cleaning (e.g., ovens, refrigerators).
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Window cleaning.
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Organization of closets, drawers, or other spaces.
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Heavy-duty cleaning of spaces not disclosed prior to the appointment.
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5. Service Requirements
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Pets: For the safety of our cleaning staff, please ensure all pets are secured in cages or separate rooms during cleaning appointments.
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Recordings: If you plan to record or audio-tape our cleaning services, you must inform us in advance.
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Additional Tasks: Any additional tasks that are requested during the service and were not previously agreed upon will be considered an extra service and will incur additional charges. These charges will be determined based on the scope of the additional work.
6. Service Limitations
Pure Bliss Cleaners LLC reserves the right to refuse or terminate cleaning services if:
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The property is in an unsafe or unsanitary condition not disclosed at the time of booking.
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Hazardous materials are present.
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Occupants behave in a threatening or inappropriate manner.
7. Damage and Liability
While our team is trained to handle items with care, Pure Bliss Cleaners LLC is not liable for:
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Damage caused by pre-existing conditions (e.g., loose fixtures, unstable furniture).
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Damage to fragile or antique items unless prior notice is provided and specific arrangements are made.
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Loss of items or valuables not properly secured by the client.
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Service Delays: Delays due to circumstances outside of our control (e.g., traffic, weather).Damage: Any damage to property caused by unavoidable circumstances during the cleaning service.
8. Satisfaction Guarantee
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If you are dissatisfied with the service, you must notify us within 24 hours of the cleaning.
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Pure Bliss Cleaners LLC will assess the issue and, at its discretion, may offer a re-clean of the affected areas.
9. Payment Terms
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Payments are due upon completion of the service unless otherwise agreed upon.
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Accepted payment methods include cash, credit/debit card, Venmo, and Cash App.
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Late payments may incur a $25 fee if not received within 5 days of the service date.
10. Termination of Services
Pure Bliss Cleaners LLC reserves the right to terminate services if:
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A client violates these Terms.
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Unpaid balances remain unresolved after multiple attempts to collect payment.
If we need to terminate or suspend your use of our services, we will provide you with notice in advance, whenever possible. If you violate these Terms, we reserve the right to terminate services without notice.
11. Governing Law
These Terms are governed by the laws of the state of Michigan. Any disputes will be resolved in the courts of Leelanau County, MI.
12. Contact Information
For questions regarding these Terms, please contact us at:Email: pureblisscleanersllc@gmail.com Phone: 231-409-8694
Privacy Policy for Pure Bliss Cleaners LLC
Last updated: 10-7-2024
IntroductionAt Pure Bliss Cleaners LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and Alexa skill, including booking cleaning appointments and inquiring about our services.
1. Information We Collect
We collect the following personal information:Personal Identification Information: Name, email address, phone number, and physical address.Booking Information: Information related to booking cleaning services, including your home’s square footage and service preferences.Alexa Interactions: Information from your Alexa interactions, including your requests to book appointments, ask questions, or inquire about our services.Login Credentials: Information you provide to verify your identity when logging into our website or Alexa skill.
2. How We Use Your Information
We use your personal information for the following purposes:Service Bookings: To schedule and manage your cleaning appointments.Inquiries and Support: To respond to your questions about our services, including availability, pricing, and service areas.Service Improvement: To analyze data from Alexa and other platforms to improve our service offerings and user experience.
3. Consent and Opt-Out
By using our services and Alexa skill, you consent to the collection and use of your data as described in this policy. You can opt out at any time by:Declining via Alexa: Choosing not to proceed with the interaction.Contacting Us: Email us at pureblisscleanersllc@gmail.com to request the removal of your data or to opt out of further communication.
4. Data Sharing
We do not sell or share your personal information with third parties, except:Amazon/Alexa: Information may be shared with Amazon as required for the operation of our Alexa skill.Analytics Providers: Data may be shared with service providers for internal analytics purposes only.We have agreements in place with Amazon to protect your personal information according to their privacy standards.
5. Data Security
We take security seriously and implement appropriate measures to protect your personal information from unauthorized access or disclosure. However, no method of data transmission over the Internet is 100% secure.
6. User Rights
You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at pureblisscleanersllc@gmail.com.
7. Children's Privacy
Our services are intended for users over the age of 18. We do not knowingly collect data from individuals under 18 years of age.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by updating the "Last Updated" date at the top of this policy.
9. Contact Information
For questions regarding this Privacy Policy, contact us at: Email: pureblisscleanersllc@gmail.com Phone: 231-409-8694