Get in touch: pureblisscleanersllc@gmail.com
Privacy Policy for Pure Bliss Cleaners LLC
Last updated: 10-7-2024
IntroductionAt Pure Bliss Cleaners LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and Alexa skill, including booking cleaning appointments and inquiring about our services.
1. Information We Collect
We collect the following personal information:Personal Identification Information: Name, email address, phone number, and physical address.Booking Information: Information related to booking cleaning services, including your home’s square footage and service preferences.Alexa Interactions: Information from your Alexa interactions, including your requests to book appointments, ask questions, or inquire about our services.Login Credentials: Information you provide to verify your identity when logging into our website or Alexa skill.
2. How We Use Your Information
We use your personal information for the following purposes:Service Bookings: To schedule and manage your cleaning appointments.Inquiries and Support: To respond to your questions about our services, including availability, pricing, and service areas.Service Improvement: To analyze data from Alexa and other platforms to improve our service offerings and user experience.
3. Consent and Opt-Out
By using our services and Alexa skill, you consent to the collection and use of your data as described in this policy. You can opt out at any time by:Declining via Alexa: Choosing not to proceed with the interaction.Contacting Us: Email us at pureblisscleanersllc@gmail.com to request the removal of your data or to opt out of further communication.
4. Data Sharing
We do not sell or share your personal information with third parties, except:Amazon/Alexa: Information may be shared with Amazon as required for the operation of our Alexa skill.Analytics Providers: Data may be shared with service providers for internal analytics purposes only.We have agreements in place with Amazon to protect your personal information according to their privacy standards.
5. Data Security
We take security seriously and implement appropriate measures to protect your personal information from unauthorized access or disclosure. However, no method of data transmission over the Internet is 100% secure.
6. User Rights
You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at pureblisscleanersllc@gmail.com.
7. Children's Privacy
Our services are intended for users over the age of 18. We do not knowingly collect data from individuals under 18 years of age.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by updating the "Last Updated" date at the top of this policy.
9. Contact Information
For questions regarding this Privacy Policy, contact us at: Email: pureblisscleanersllc@gmail.com Phone: 231-409-8694
Terms and Conditions for Pure Bliss Cleaners LLC
Last updated: 10-7-2024
1. IntroductionThese Terms and Conditions ("Terms") govern the use of Pure Bliss Cleaners LLC’s services, including those provided through our Alexa skill. By using our services, you agree to these Terms.
2. Services
We offer professional cleaning services that can be booked through our website and Alexa skill. You can also use the Alexa skill to ask questions and get more information about our services, availability, and pricing.
3. Booking and Cancellations
Notice Requirement: You must provide at least 24 hours’ notice to cancel or reschedule a cleaning appointment without incurring any charges. Cancellations within 24 hours of the scheduled service may result in a fee.Accurate Information: You must provide accurate information during the booking process, including the square footage of the service location and your contact details. Failure to do so may result in additional fees or cancellation of services.
4. Service Requirements
Pets: For the safety of our cleaning staff, please ensure all pets are secured in cages or separate rooms during cleaning appointments.Recordings: If you plan to record or audio-tape our cleaning services, you must inform us in advance.
5. Alexa Skill Usage
By using our Alexa skill, you agree to: Provide accurate booking and service information. Acknowledge that your interactions are recorded and stored by Amazon, as part of their service requirements. Please refer to Amazon’s Privacy Policy for additional details.
6. User Responsibilities
You agree to:Provide accurate and truthful information when booking services, including through the Alexa skill.Ensure that our cleaning staff is informed of any special instructions, hazards, or specific requirements for the service.Provide safe access to your home or office for our staff to perform cleaning services.
7. Limitation of Liability
We are not liable for any damage or loss resulting from:Inaccurate Information: Providing inaccurate or incomplete information during the booking process.Service Delays: Delays due to circumstances outside of our control (e.g., traffic, weather).Damage: Any damage to property caused by unavoidable circumstances during the cleaning service.
8. Termination
If we need to terminate or suspend your use of our services, we will provide you with notice in advance, whenever possible. If you violate these Terms, we reserve the right to terminate services without notice.
9. Governing Law
These Terms are governed by the laws of the state of Michigan. Any disputes will be resolved in the courts of Leelanau County, MI.
10. Contact InformationFor questions regarding these Terms, please contact us at:Email: pureblisscleanersllc@gmail.com Phone: 231-409-8694